Freelancer category
Live chat, email, and phone — the people who answer when your customers need help. Every agent in the iince pool has handled real support queues, not just training scripts.
Live chat and email support, subscription brand
€1,800–2,600/mo · start in 2 weeks · English and Spanish
Customer support agent
5 yrs · Manila · €9–12/h · free from the 3rd
ZendeskLive chatEN / ES
Why: Held CSAT above 95% on 60-ticket days; writes calm, clear replies.
Technical support agent
4 yrs · Belgrade · €12–15/h · part-time
IntercomTroubleshootingEN / DE
Why: Comfortable with logs and integrations; de-escalates angry tickets well.
Customer success agent
6 yrs · Nairobi · €14–18/h · free now
HubSpot CRMRetentionEN
Why: Ran renewals and onboarding; chases the follow-ups that keep accounts.
Example of the format. Real shortlists include portfolio links and current availability.
Open right now
Customer support agents · On-site · Metro Manila, Philippines · Full-time · English · USD 41,000–60,500 per year
Entry-level customer support seat with an established customer-experience company in Metro Manila. Handle inquiries and complaints across phone, chat and email and help customers get fast, professional answers.
Customer support agents · On-site · Metro Manila, Philippines · Full-time · English · USD 40,500–59,500 per year
Tier-1 technical support seat with an established customer-experience company in Metro Manila. Resolve customer issues and troubleshoot website problems using JavaScript and HTML/CSS.
Customer support agents · Remote · United States (select states) · Full-time · English · $17.16 per hour plus benefits (medical, dental, vision, paid vacation, retirement)
Full-time, remote inbound phone support for a US healthcare client. Help callers create accounts, navigate the website and book their first appointment. $17.16/hour plus benefits.
Customer support agents · Remote · United States (Texas) · Full-time · English · USD 41,000–56,000 per year
Full-time, remote non-voice customer support for a direct-to-consumer brand (US market). Handle email, live chat and social media, own escalations and care for VIP customers.
Customer support agents · Remote · Philippines · Full-time · English · USD 43,500–55,500 per year
Full-time, remote advanced technical support with an established customer-experience company serving tech companies and startups. Troubleshoot complex issues across phone, chat and email.
Customer support agents · Remote · worldwide · Per project · English · $15-25 per hour · ongoing, hourly
Ongoing remote support role handling email and live-chat complaints and processing routine customer transactions. Strong written English and careful attention to detail required. $15-25/hour.
The work
Live chat, email, and phone support across time zones
Ticket handling, refunds, and order issues in your help desk
Technical support and troubleshooting for your product
Customer success, retention, and follow-up that keeps people
Vetting for this role
General vetting isn't enough. These are the checks specific to this role, on top of the skill tests every applicant takes.
Real queues, not role-play
We ask for support work they actually ran — channels, volumes, and the tools they used. Scripts alone don't count.
How they write under pressure
We give a live-chat and email scenario and read the replies. Tone, clarity, and speed all matter.
Tools they already know
For help-desk briefs, we only shortlist people who have worked in the stack you use — Zendesk, Intercom, Gorgias, Freshdesk, or your CRM.
Typical engagements
Monthly, part-time
One agent on live chat or email for set hours, handling the day-to-day without a full-time hire.
Monthly, full-time
A dedicated agent on your queue and tools, hitting the SLAs you set, often covering one time zone you need.
Usually 2–4 weeks
Extra hands for a sale, launch, or ticket backlog, briefed on your macros and refund rules up front.
Typical ranges, not quotes. Your brief decides the scope and the timeline.
Customer support agents: questions
Zendesk, Intercom, Gorgias, Freshdesk, and common CRMs are the usual ones. Tell us your stack and we shortlist people who have worked in it.
Yes. The pool spans several regions, so we can shortlist agents whose hours match the cover you need, including evenings and weekends. Put the hours in your brief.
Yes. Many clients start with a single seat and scale the team as volume grows. Tell us the hours you expect and we plan for it.
Often hired together
Start a brief
Send a short brief — role, budget, timeline. We'll come back with two or three people we'd hire ourselves, usually within 48 hours.
Request a shortlist