Freelancer category
Order confirmation, customer service, and returns handling — the quiet work that protects revenue and reviews, in your customers' language.
Order confirmation and support, Arabic and French
€900–1,300 a month · full-time · WhatsApp and phone
Order confirmation agent
4 yrs · Casablanca · €1,000/month · full-time
CODWhatsAppAR / FR
Why: Confirmed 150+ orders a day for a dropshipping store; typing 62 WPM, data entry 98%.
Customer support agent
3 yrs · Cairo · €950/month · full-time
EmailChatReturnsAR / EN
Why: Clear, calm replies; scored 100% on our customer messages test.
Operations assistant
5 yrs · Tunis · €1,200/month · full-time
Shopify adminReturnsFR / AR / EN
Why: Handles returns and chargebacks end to end, and keeps the sheet tidy.
Example of the format. Real shortlists include portfolio links and current availability.
Open right now
Order operations · Remote · US business hours · Full-time · English · USD 45,000–61,500 per year
Remote customer service agent for an established e-commerce support team. Handle calls, emails and live chat for online stores on Shopify, turn shopper questions into sales, and resolve post-order issues on US business hours.
Order operations · Remote · US business hours · Full-time · English · USD 41,500–56,500 per year
Remote live chat and email support agent for an established e-commerce support team. Help shoppers across several online stores, lift sales conversion, and keep post-order questions moving on US business hours.
Order operations · Remote · 24/7 operation (global clients) · Full-time · English, Spanish · USD 43,000–64,000 per year
Fully remote bilingual (Spanish/English) customer service agent for a 24/7 support company serving online brands. Resolve customer issues by email and chat in both languages and build deep product knowledge.
Order operations · Remote · global clients (US & EU) · Full-time · English · USD 40,500–61,000 per year
Fully remote customer support agent for a fast-growing company serving online businesses and brands. Answer questions across calls, emails and chats, diagnose and solve problems, and work with your team on global client accounts.
Order operations · Remote · Canada · Wed–Sun, 12:00–20:00 EST · Full-time · English · USD 44,000–64,500 per year
Remote Tier II escalation support specialist for an e-commerce program (Canada-based). Handle complex, high-risk cases by phone and email: payment disputes, member complaints and reputation-sensitive issues, with calm judgment.
Order operations · Remote · United States · Per project · English · USD 17–28 per hour
US-based remote home delivery support agent (1099 independent contractor). Represent top brands by phone and email, help customers order household essentials, and resolve order and delivery issues. Pay per productive minute.
The work
Order confirmation calls and messages that cut cancellations
Customer service across email, chat, and WhatsApp
Returns and complaint handling that saves the relationship
Multilingual support — including English, Spanish, German, and Arabic
Vetting for this role
General vetting isn't enough. These are the checks specific to this role, on top of the skill tests every applicant takes.
Skill tests, every applicant
Typing speed, data entry, attention to detail, customer messages and English, taken in the browser. The scores are on the shortlist.
The languages your customers use
Native or fluent in the languages your orders come in, not just English.
A quiet place and a steady connection
For phone and WhatsApp confirmation, the setup matters. We ask, and we check on the call.
Typical engagements
Monthly, full-time
Confirming cash-on-delivery orders by phone or WhatsApp, every day, in your customers' language.
Monthly, part-time or full-time
Email, chat and WhatsApp replies with a clear tone and quick turnaround.
Monthly
Returns, refunds, chargebacks and keeping the store admin tidy.
Typical ranges, not quotes. Your brief decides the scope and the timeline.
Order operations: questions
Shopify admin, WooCommerce, Gorgias, Zendesk, WhatsApp Business and Google Sheets are common. Tell us yours and we match on it.
Every applicant takes five short tests when they apply. On the shortlist you see words per minute, data-entry accuracy and how they handled customer messages, next to their experience.
Yes. Put the hours and time zone in your brief; we shortlist people who can cover them.
Often hired together
Start a brief
Send a short brief — role, budget, timeline. We'll come back with two or three people we'd hire ourselves, usually within 48 hours.
Request a shortlist