Remote Chat Support Agent
a fast-growing US software company · Remote, US only
$18–$22/hr
Try the job before you apply
A short task taken from a real shift. There are no wrong answers, only hints, and nothing you do here is sent to anyone.
Try it in 60 seconds
Answer one customer email
A customer wants to know where her order is. Read it, check the order, and send the right reply.
Sarah Mitchell
Subject: Where is my order?
Hi, my order #4821 hasn't arrived yet and I ordered it last week. Can you tell me where it is? It's a birthday gift. Thanks, Sarah
Step 1. Before you reply, look at the order panel. What is the status of order #4821?
The job in plain words
About the job
You help people who use a popular software product. They write in through the chat window on the website, and you write back.
What you do
- Answer questions about accounts, billing and how to use the product
- Start with one chat at a time, then two or three once you feel ready
- Pass anything technical to the engineering team with a short note
Training and schedule
Two weeks of paid training before you take your first chat. You pick your shifts each week, and evening and weekend shifts are available.
What you need
- Clear written English
- Typing around 50 words per minute
- Internet of at least 10 Mbps
- A quiet place to work
Training and pay
- $18–$22/hr, paid in US dollars
- Hours: 15-30 hrs, shifts
- Paid training
- Free to apply. iince never charges job seekers.
A normal shift
- 9:00Log in and read the notes the last shift left for you.
- 9:15Answer order and delivery questions using saved replies.
- 12:00Lunch break.
- 1:00Handle refunds and address changes with a checklist.
- 4:30Write short handoff notes and log off.
Example schedule. Your hours depend on the shifts you choose.
Why the company name is not shown
Employers hire through iince so they can review a short list instead of hundreds of unscreened applications. You will learn the company's name when we introduce you, before any interview.