Monthly, full-time
Order confirmation
Confirming cash-on-delivery orders by phone or WhatsApp, every day, in your customers' language.
Freelancer category
Order operations that keep customers happy.
Order confirmation, customer service, and returns handling — the quiet work that protects revenue and reviews, in your customers' language.
- Work
- Confirmation, support, returns
- Shortlist
- Usually within 48 hours
- Fee
- Once, only if you hire
Example shortlist3 people
Order confirmation and support, Arabic and French
€900–1,300 a month · full-time · WhatsApp and phone
FM
Order confirmation agent
4 yrs · Casablanca · €1,000/month · full-time
CODWhatsAppAR / FR
Why: Confirmed 150+ orders a day for a dropshipping store; typing 62 WPM, data entry 98%.
HK
Customer support agent
3 yrs · Cairo · €950/month · full-time
EmailChatReturnsAR / EN
Why: Clear, calm replies; scored 100% on our customer messages test.
NB
Operations assistant
5 yrs · Tunis · €1,200/month · full-time
Shopify adminReturnsFR / AR / EN
Why: Handles returns and chargebacks end to end, and keeps the sheet tidy.
Example of the format. Real shortlists include portfolio links and current availability.
The work
What they take off your plate
Order confirmation calls and messages that cut cancellations
Customer service across email, chat, and WhatsApp
Returns and complaint handling that saves the relationship
Multilingual support — including English, Spanish, German, and Arabic
Vetting for this role
What we check before we shortlist a order operations.
General vetting isn't enough. These are the checks specific to this role, on top of the skill tests every applicant takes.
Skill tests, every applicant
Typing speed, data entry, attention to detail, customer messages and English, taken in the browser. The scores are on the shortlist.
The languages your customers use
Native or fluent in the languages your orders come in, not just English.
A quiet place and a steady connection
For phone and WhatsApp confirmation, the setup matters. We ask, and we check on the call.
Typical engagements
The three briefs we see most.
Monthly, part-time or full-time
Customer support
Email, chat and WhatsApp replies with a clear tone and quick turnaround.
Monthly
Returns and back office
Returns, refunds, chargebacks and keeping the store admin tidy.
Typical ranges, not quotes. Your brief decides the scope and the timeline.
Order operations: questions
Before you hire.
Which tools do they already know?
Shopify admin, WooCommerce, Gorgias, Zendesk, WhatsApp Business and Google Sheets are common. Tell us yours and we match on it.
What do the test scores mean?
Every applicant takes five short tests when they apply. On the shortlist you see words per minute, data-entry accuracy and how they handled customer messages, next to their experience.
Can they work my customers' hours?
Yes. Put the hours and time zone in your brief; we shortlist people who can cover them.
Often hired together
Start a brief
Tell us what you need.
Send a short brief — role, budget, timeline. We'll come back with two or three people we'd hire ourselves, usually within 48 hours.
Request a shortlistA good brief for a order operations says
- The job: confirmation, support, returns, or all three
- Languages and the hours to cover
- Orders or tickets per day, roughly
- Tools: Shopify, WhatsApp, help desk
- Budget: a monthly range is fine