Remote Retail Customer Support Agent (1099) — US, Phone/Chat/Email

An established US remote customer-service network contracts independent (1099) agents to support well-known retail and e-commerce brands. You are the person customers reach before, during and after a purchase — all from your home office. What you'll do: - Place and track orders and update delivery details - Process returns, refunds and exchanges - Answer billing and payment questions and help with account access - Update customer information and document each interaction accurately - Some programs include light sales or upselling What we're looking for: - Customer-service, retail, sales or hospitality experience (helpful, though requirements vary by program) - Clear communication and calm problem-solving - Comfort navigating several systems at once - A quiet home office with the required equipment and stable internet - Based in the United States (available across 30+ states) and able to work as a self-employed independent contractor How it works: - This is an ongoing 1099 independent-contractor opportunity, not a salaried job — you choose client programs and servicing times from the available intervals. - Pay is based on productive minutes (time spent actively helping customers), with per-program incentives possible. - Apply through iince. We review every application and, when you're a fit, introduce you to the client so you can complete onboarding, assessments and certification.