Customer Service Agent (Live Chat & Email) — E-commerce, Remote

An established remote customer-support company that handles service for online stores is hiring a Customer Service Agent for live chat and email. You'll support shoppers across several e-commerce brands, help lift each store's sales conversion, and keep post-order questions moving. What you'll do - Handle incoming live chats and emails from multiple online stores - Focus on converting conversations into sales with helpful, friendly service - Manage post-order queries such as order status and shipping updates - Collaborate with your team and share what you learn What we're looking for - Customer service experience, ideally in e-commerce - Strong written communication and a clear, friendly tone - A self-motivated team player who is eager to learn - A proper remote-work setup with reliable internet How it works This is a fully remote role on a shifting schedule that mainly covers US business hours, with continuous training and room to grow. Apply through iince — we review every application and, when you're a strong fit, introduce you directly to the hiring team.