Customer Service Agent (Calls, Emails & Chat) — E-commerce, Remote

An established remote customer-support company that runs service for online stores is hiring experienced Customer Service Agents. You'll be the friendly voice behind several e-commerce brands, helping shoppers over the phone, by email and on live chat — turning questions into sales and sorting out post-order concerns. What you'll do - Answer incoming calls, emails and live chats for multiple online stores - Help website visitors buy with confidence and improve each store's conversion - Resolve post-order questions: order status, shipping updates, returns and complaints - Work inside Shopify and other CRM/helpdesk tools to track and close cases - Protect customer and client information and hit individual and team goals - Keep improving through self-paced and group training What we're looking for - 2+ years of customer service experience for English-speaking businesses, ideally e-commerce or retail - Excellent spoken and written English and a great phone manner - Confident with Shopify and CRM/helpdesk software - Strong multitasking and time management - A reliable remote setup: stable 10+ Mbps internet, a quad-core 2.5GHz+ computer, 16GB RAM, SSD, dual monitors and a headset with mic/webcam How it works Hours usually start around 20–30 per week and scale toward 40–45 as you ramp up, on a shifting schedule that mainly covers US business hours. Apply through iince — we review every application, and when you're a strong fit we introduce you directly to the hiring team.