Open
Customer Support Rep — Shopify, Calls + Emails (Remote, US Hours)
Long-term full-time remote support role for an e-commerce brand on US Eastern hours. Handle inbound calls and emails in Commslayer, process refunds and order edits in Shopify, and coordinate with suppliers.
100% remote. Open to applicants based in Philippines, India, Pakistan, South Africa, Kenya, Nigeria, United States, Canada.
- Role
- Order operations
- Location
- Remote · Mon–Fri · 10am–6pm US Eastern
- Engagement
- Full-time
- Languages
- English
- Budget
- USD 450/month.
- Applicants based in
- Philippines, India, Pakistan, South Africa, Kenya, Nigeria, United States, Canada
The brief
An e-commerce brand needs an experienced Customer Support Rep to handle both inbound calls and emails. This is a long-term, full-time role on US Eastern hours (Monday–Friday, 10am–6pm EST).
What you'll do
- Handle customer calls and emails through Commslayer.
- Process refunds and cancel or edit orders in Shopify.
- Contact suppliers about address changes and order issues.
- De-escalate upset customers and solve their problems.
What we're looking for
- E-commerce customer support experience across both calls and emails (required).
- Good working knowledge of Shopify.
- Helpdesk experience with Commslayer or similar (Gorgias, Zendesk).
- Excellent spoken and written English.
- Stable internet, a quiet workspace and a headset.
How it works
Apply through iince. We review every application and, when you're a good fit, we introduce you directly to the brand.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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