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Client Care Specialist & Order-Processing Virtual Assistant — SAP, Excel, EDI (Remote)
A wholesale/distribution company needs a detail-driven virtual assistant to enter and track orders in SAP, prepare quotes and shipping documents, handle freight and returns, and keep customers and internal teams informed. Ongoing remote support role.
100% remote. Open to applicants based in United States, Canada, United Kingdom, Ireland, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates.
- Role
- Order operations
- Location
- Remote · US business hours
- Engagement
- Per project
- Languages
- English
- Budget
- Rate by experience.
- Applicants based in
- United States, Canada, United Kingdom, Ireland, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates
The brief
A wholesale and distribution business is looking for a remote Client Care Specialist / Virtual Assistant to support its account management, sales, shipping and customer-care teams. The core of the job is moving orders through the system accurately and on time while keeping everyone informed.
What you'll do
- Enter customer orders into SAP from email, fax, phone or showroom requests, and track their status.
- Prepare Excel quotes and documents using UPC, COO and HTS codes; maintain tracking sheets, price lists, inventory and sales reports.
- Produce labels, packing lists, Bills of Lading (BOL) and special invoices.
- Handle freight: complete freight-quote request forms, request quotes for returned items, monitor incoming stock and release orders as items come back in.
- Communicate with customers and internal teams: send approval requests for free freight, special pricing and discounts; email PDF and Excel invoices; upload invoices into EDI; collect claim information and submit claim forms to the AR department.
- Provide backup for freight quotes and SAP order entry when primary staff are out.
What we're looking for
- Strong Microsoft Excel skills and solid order-entry experience in SAP.
- Familiarity with EDI, invoices, packing lists, BOLs and freight quotes.
- Excellent attention to detail across time-sensitive, multi-department requests.
- Confident customer service by email and phone.
- Prior virtual-assistant / admin-support experience.
How it works
- Apply through iince. We review every application and, when you're a good fit, introduce you directly to the business behind this role.
- Ongoing remote support engagement; rate depends on experience.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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