Customer Support Agent — DTC Shopify Brand (Remote, Full-Time)

A fast-growing direct-to-consumer (DTC) e-commerce brand is building a lean support team and needs a Customer Support Agent who can keep a busy queue clean. You'll own customer inquiries by email and social media and handle order operations with speed and accuracy, following tight SOPs. What you'll do - Own email and social media inquiries inside Commslayer. - Process returns, exchanges, cancellations and refunds accurately. - Spot complex issues quickly and escalate them to the Customer Support Manager. - Use macros and templates while keeping every reply human. - Keep the queue clean and hit per-shift ticket targets. What we're looking for - Real e-commerce customer service experience, ideally with DTC brands. - Strong hands-on experience with Shopify, Recharge and Commslayer. - Confident handling returns and exchanges by SOP. - Excellent written and spoken English. - Reliable internet with a backup connection; independent, detail-obsessed and KPI-driven. How it works Apply through iince. We review every application and, when you're a good fit, we introduce you directly to the brand. Working hours are 8 hours a day, Monday to Sunday.