Community Manager — Multi-Brand Social Media (Mexico, Colombia & Spain) — Remote

A multi-brand services and travel company operating across Mexico, Colombia and Spain is looking for a Community Manager to run its social communities. The priority is fast, warm, clear community care, paired with solid monthly content planning and coordination with the commercial team. What you'll do - Community care first: reply quickly and empathetically to comments, DMs and interactions on Facebook, Instagram and LinkedIn - Follow up on leads immediately and channel them to the commercial team - Manage and de-escalate negative comments using response protocols - Plan content: build a monthly posting grid per brand and network, plus a monthly article grid - Schedule posts, art and copy; update covers for promotions and campaigns - Monitor trends per brand and country, review post performance (engagement, reach), and coordinate with design and content teams What we're looking for - At least 3 years in social media management - Highly organized and structured, with intermediate spreadsheet skills - Familiarity with content-scheduling tools (HubSpot a plus) - Excellent writing and spelling in Spanish - Comfortable working with multidisciplinary teams across several time zones - Proactive, with digital empathy and a strong sense of urgency - A plus: basic lead handling and CRM (HubSpot) knowledge How it works You apply through iince. We review every application, and when you're a strong fit we introduce you directly to the company. Remote, with full-time availability; ongoing engagement (6+ months).