Open
Technical Support Representative II — CRM, Phone/Chat/Email (Remote, Philippines)
Full-time, remote advanced technical support with an established customer-experience company serving tech companies and startups. Troubleshoot complex issues across phone, chat and email.
100% remote. Open to applicants based in Philippines.
- Role
- Customer support agents
- Location
- Remote · Philippines
- Engagement
- Full-time
- Languages
- English
- Budget
- USD 43,500–55,500 per year
- Applicants based in
- Philippines
- Open until
- December 31, 2026
The brief
iince is hiring on behalf of an established customer-experience company that supports tech companies and startups. This is a full-time, fully remote Technical Support Representative II role handling complex customer issues.
What you'll do
- Provide advanced technical support for complex customer issues via phone, chat and email
- Troubleshoot problems and communicate solutions clearly
- Document every interaction in a CRM and escalate unresolved cases
- Collaborate across departments and gather product feedback
- Maintain product knowledge through ongoing training and meet performance KPIs
What we're looking for
- At least 12 months of experience in a technical support role or equivalent
- Good verbal and written communication skills
- Proficiency with computer applications and software
- Hands-on experience using a CRM
How it works
Full-time and fully remote within the Philippines. Apply through iince — we review every application and introduce strong candidates directly to the hiring company.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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