Technical Customer Support - SaaS Email Deliverability Platform, Remote

A SaaS platform for cold email and LinkedIn outreach, with its own email-deliverability technology, is hiring a full-time, remote Technical Customer Support specialist. There's no first or second line here - you're the first and last person customers talk to, solving problems and finding root causes. What you'll do - Set support priorities and work the Help Scout queue for the platform and its deliverability add-on - Triage, resolve and dig deeper on tickets, often involving deliverability, DNS records, LinkedIn automation or campaign setup - Reproduce issues inside customer accounts via the Support Dashboard and decide the fix - Own system health checks and test new releases before they ship - Refine written process guides and checklists, and lead the weekly team meeting - Work closely with engineering and report product friction straight to the founder What we're looking for - Excellent communication - Solid technical understanding - this is not a script-reading job - Sharp critical thinking and comfort digging into accounts to reproduce issues - Familiarity with deliverability, DNS records, LinkedIn automation or campaign setup - An owner's mentality and the autonomy to run your own queue How it works Apply through iince. We review every application and, when you're a good fit, we introduce you directly to the company. This is an ongoing, full-time remote role on a team distributed across time zones.