Open
Customer Support Consultant (Hospitality/Travel) - Remote (Worldwide)
Deliver phone, chat and email support for a hospitality and travel brand. Fully remote with a flexible schedule, excellent English required, and compensation paid in USD.
100% remote. Open to applicants based in United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, Netherlands, Spain, Portugal, Poland, Romania, Ukraine, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates.
- Role
- Customer support agents
- Location
- Remote - worldwide
- Engagement
- Full-time
- Languages
- English
- Budget
- Compensation in USD, by experience
- Applicants based in
- United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, Netherlands, Spain, Portugal, Poland, Romania, Ukraine, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates
The brief
A customer-support team serving a hospitality and travel brand is hiring a full-time Customer Support Consultant. You'll help customers by phone, chat and email, working fully remotely from your own home office with a flexible schedule.
What you'll do
- Respond to customers through phone calls, live chat and email
- Build strong, lasting relationships and deliver a great experience
- Maintain a deep understanding of the product/service and meet your KPIs
- Handle sensitive customer data securely
- Communicate with developers and cross-functional specialists when needed
What we're looking for
- Excellent English (C1, spoken and written)
- At least 6-12 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in the travel industry (hospitality experience a plus)
- A positive, proactive and responsible attitude
- A personal computer (min 8GB RAM) and stable internet (min 50 Mbps down / 40 Mbps up)
How it works
Apply through iince. We review every application and, when you're a good fit, we introduce you directly to the company. This is an ongoing, fully remote role with a flexible schedule and compensation paid in USD.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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