Open
Remote Tier-1 Technical Support Agent — Zendesk & Remote Troubleshooting (Worldwide)
A helpdesk needs a tier-1 technical support agent to resolve connectivity, device-pairing and account-access issues across chat, email and voice. Hourly, fully remote, open worldwide.
100% remote. Open to applicants based in United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, Netherlands, Spain, Portugal, Poland, Romania, Ukraine, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates.
- Role
- Customer support agents
- Location
- Remote · worldwide
- Engagement
- Per project
- Languages
- English
- Budget
- $8–15 USD per hour
- Applicants based in
- United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, Netherlands, Spain, Portugal, Poland, Romania, Ukraine, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates
The brief
A busy helpdesk is looking for a tier-1 technical support agent to resolve real user problems quickly and clearly. The focus is hands-on troubleshooting — connectivity, device pairing and account access — rather than general customer-service chit-chat. You'll work tickets as they arrive over chat, email or voice, document each step, and help improve the knowledge base over time. Fully remote, hourly, open to candidates worldwide.
What you'll do:
- Diagnose and resolve connectivity, device and hardware faults across chat, email and voice
- Guide users through account-access recovery, password resets and two-factor issues
- Run remote sessions with AnyDesk or TeamViewer when needed
- Manage and document tickets in Zendesk; escalate via Slack
- Feed recurring problems back into the knowledge base
What we're looking for:
- Solid tier-1 troubleshooting of internet, device and login problems
- Prior experience in a BPO or dedicated tech-support environment
- Clear, step-by-step documentation habits
- Comfort with cloud tools (Zendesk, AnyDesk/TeamViewer, Slack)
- Helpful: your typical ticket volume and first-contact-resolution rate
How it works:
- Onboarding starts with a short knowledge-base walkthrough, then live tickets under light supervision until both sides are confident for the full queue.
- Apply through iince. We review every application and, when you're a fit, introduce you directly to the client.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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