Remote Customer Support Specialist — Maintenance & Housing Support (US Operation)

A US-based housing services operation is hiring remote Customer Support Specialists to handle customer interactions for maintenance requests, housing-locator services and open-line support. You'll communicate clearly and professionally, document each case, and route or escalate requests following established procedures. Fully remote from Mexico, on a fixed shift aligned to US Mountain (MST) hours. What you'll do: - Handle customer interactions for maintenance requests, housing-locator services and open-line support - Communicate professionally by phone and in writing; listen actively - Document, route and escalate requests per established processes - Work a committed fixed shift with two consecutive days off What we're looking for: - Experience handling customer inquiries and coordinating service requests - Clear, professional spoken and written communication - Reliability, punctuality and the discipline to work independently from home - Technical setup (non-negotiable): your own Windows 11 PC (no Mac), 16 GB RAM, dual monitors, webcam and wired USB headset, i5 or better, fibre internet over wired Ethernet, backup power, and Microsoft Teams / Office 365 How it works: - Ongoing independent-contractor role paid weekly in arrears. Fixed shifts run between 6:00 AM and 10:00 PM MST, with weekday and weekend rotations and two consecutive days off. - Apply through iince. Applications that don't meet the minimum technical requirements may not proceed. We review every application and, when you're a fit, introduce you directly to the client.