Open
Multi-Channel Customer Support Agent - Remote, Portuguese
Customer support across live chat, WhatsApp and social media for a digital-platform business in Brazil. Answer messages quickly and courteously, resolve product questions, and keep leads and contacts organised. Remote, ongoing, in Portuguese.
100% remote. Open to applicants based in Brazil, Portugal.
- Role
- Customer support agents
- Location
- Remote · Brazil
- Engagement
- Per project
- Languages
- Portuguese
- Budget
- USD 19–26 per hour
- Applicants based in
- Brazil, Portugal
- Open until
- December 31, 2026
The brief
We are looking for a quick, communicative customer support professional to manage customer care and provide support across several digital channels for a growing digital-platform business in the Brazilian market. The work is entirely in Portuguese.
What you'll do
- Reply to customer messages via live chat, WhatsApp and social media promptly and politely
- Clarify doubts about products and services
- Organise incoming leads and contacts every day
- Help manage and keep the service channels updated
What we're looking for
- Excellent written Portuguese with good spelling
- Empathy and ease dealing with the public
- Organisation and autonomy to meet agreed deadlines
- Experience interacting with customers
How it works
This is an ongoing remote engagement, paid by the hour. Apply through iince - we review every application and, when you're a good fit, we introduce you directly to the client.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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