Live Technical Support Representative - Domains, DNS & Hosting (Remote, US-based)

An established US-based domain registrar and web-hosting company is growing its support team and wants several full-time Technical Support Representatives. This is live, front-line support: phone and chat come first, with email follow-up. You will help customers solve real technical problems, from connecting a domain to an online store to fixing a site that is not loading. What you'll do - Answer customer phone calls and live chats as the main focus of your day, with email support alongside - Diagnose and resolve technical issues: connecting domains to Shopify, domain transfers, websites not working, WordPress hosting purchases, payment failures, linking hosted email to Outlook - Stay calm and clear when customers are stressed, and keep a professional tone in writing - Work efficiently in a fully remote setup What we're looking for - At least two years of technical support experience (internal help desk or customer-facing) - Hands-on experience with domains, DNS or hosting - professional or personal - or very strong live technical support experience - Confident live support over phone and chat; clear, professional email writing - Strong problem-solving under pressure - A steady internet connection and a quiet place to work - Based in the USA and eligible to work there; available on Saturdays and Sundays How it works - This is an ongoing full-time position with benefits - Standard 8-hour shifts scheduled in Pacific Time (for example Sat-Wed or Thu-Mon, 9 AM-5 PM PT) with weekend coverage required, plus one paid hour of breaks - Pay is $45,000-$55,000/year, with the higher end for prior registrar or hosting experience - Apply through iince. We review every application and, when you're a good fit, we introduce you directly to the company.