Japanese-Speaking Customer Service Agent (Voice) - Remote, Streaming

A global customer-experience company, in partnership with a major international streaming service, is recruiting Japanese-speaking freelance customer service agents to support that service's customers in Japan. This is a fully remote, self-employed freelance opportunity providing voice-based (phone) support - helping customers with account queries, service questions, technical issues and general support, using the service's systems, knowledge resources and agreed processes. All customer contact is in Japanese. What you'll do - Provide voice-based customer support to customers in Japan, in Japanese - Help with account queries, service questions, technical issues and general support - Use the provided systems, knowledge base and support processes What we're looking for - Fluent or near-native Japanese - Strong spoken communication; comfortable supporting customers by phone - Confident using online systems and digital tools - Reliable internet connection and a suitable home working environment - Able to work independently and follow defined processes - Customer service experience is useful but not essential How it works This is self-employed freelance work, not employment. You register on the provider's platform, complete online identity verification, assessments and qualification, then join a multi-week virtual training delivered in Japanese (attendance required). Live service windows are Monday-Friday, 09:00-13:00 and 17:00-21:00 Japan Standard Time, and you choose when and how much you work. Pay is USD 20/hour during training and the initial live period, then an on-target-earnings model up to USD 20/hour tied to speed and quality. Payment is monthly via PayPal. Apply through iince - we review every application and, when you're a good fit, we introduce you directly to the client.