Italian-Speaking Customer Service Agent — Remote (Afternoon Shift)

A global live-entertainment and culture platform is hiring an Italian-speaking Customer Service Agent for a remote, afternoon-shift role. You'll resolve customer incidents by phone, email, chat and social media, giving accurate information and handling complaints within agreed time limits. This is a tier-1 customer service seat for someone organised, calm and solution-oriented. What you'll do: - Resolve customer incidents across phone, email, chat and social media - Handle incoming calls and chats efficiently and courteously - Provide accurate information and follow communication procedures - Keep clear records and process customer accounts - Support the operations team with parallel tasks when incident volume is low What we're looking for: - High level of Italian (spoken and written) plus fluent Spanish or English - Previous experience in customer support or user support (highly valued) - Experience with Zendesk (preferred) - Strong planning, organisation, prioritisation and multitasking - Good communication and a solution-oriented mindset How it works: - Ongoing full-time remote role working from home, on a fixed afternoon shift (11:00–20:00, five days a week with a one-hour break). - Apply through iince. We review every application and, when you're a fit, introduce you directly to the client.