Tier-1 Customer Support Agent (iGaming) - Remote, Spanish

We are hiring a first-level (Tier-1) customer support agent for an established iGaming company that runs online casino and sports-betting services across Latin America. You will be the first point of contact for players, working entirely in Spanish via live chat and a ticketing system. What you'll do - Answer player queries through live chat and support tickets - Resolve questions about registrations, accounts, deposits, withdrawals, bonuses and promotions - Follow up on open requests until they are closed - Escalate technical incidents to the second-level support team - Keep a friendly, accurate and professional tone at all times What we're looking for - Native Spanish with excellent written communication - Prior experience in customer service or online support - Your own computer and a stable internet connection - Availability for rotating shifts, including nights and weekends - A plus: experience in iGaming/casino/betting or fintech, and familiarity with ticketing tools like Zendesk or Tawk.to; some English How it works This is an ongoing, long-term remote collaboration of around 40 hours per week, with full initial training provided. Apply through iince - we review every application and, when you're a good fit, we introduce you directly to the client.