Part-Time Help Desk Technician — Microsoft 365, Intune & Entra ID (Remote, US)

A US IT services provider is hiring a part-time Help Desk Technician to support a client with a predominantly remote workforce. You'll handle tier-1 and tier-2 end-user support — employee onboarding and offboarding, identity and access management, device provisioning and routine IT administration — at roughly six tickets a day. Around 10 hours a week, fully remote, on US hours. What you'll do: - Provide remote tier-1/tier-2 help desk support (~6 tickets/day) - Manage user onboarding/offboarding, account provisioning and access - Administer Microsoft 365, Entra ID and Intune; provision devices via Intune - Support Azure Virtual Desktop and Mimecast - Resolve tickets in Jira and run remote sessions with ScreenConnect - Troubleshoot M365 apps, Copilot, Adobe apps and general end-user software - Document recurring issues and lifecycle processes; coordinate on escalations What we're looking for: - 2+ years in a Help Desk, IT Support or Desktop Support role - Hands-on Microsoft 365, Entra ID and Intune administration - Experience with onboarding/offboarding and access management - Familiarity with remote support tools such as ScreenConnect - Experience in a ticketing platform such as Jira How it works: - Part-time staff-augmentation engagement, roughly 10 hours a week, working independently and coordinating with internal IT on escalations. - Apply through iince. We review every application and, when you're a fit, introduce you directly to the client.