Remote Financial Services Support Agent (Inbound Card & Account) - US, 1099

This is a remote, US-based independent contractor (1099) role handling inbound phone support for a card and account services programme. You will take calls from cardholders and help with everyday banking needs while following strict identity-verification, security and compliance steps on every call. There is a large, ongoing pool of hours available and you choose your own schedule within a 24/7 coverage window. What you'll do - Take inbound calls on card activation, lost/stolen card replacement, balances, disputed charges, payments, transfers and account questions - Verify caller identity and follow security and compliance procedures on every call - Move smoothly between multiple account systems - Stay calm and solve problems in a fast-paced environment, including with stressed callers What we're looking for - Clear, empathetic phone communication - Strong care for protecting sensitive financial information - Comfort multitasking across several systems at once - Ability to pass a federal background check, fingerprinting and drug screening - A quiet home workspace and reliable high-speed internet - A strong plus: banking, card, financial services or contact-centre experience How it works Onboarding is phased: application, then screening and credentialing (background check, fingerprinting, drug screening and a security key), followed by certification (simulations and scored mock calls) and go-live. Pay is USD 15-17/hour plus performance incentives, with certification bonuses available. Note: credentialing is handled by third-party providers and the contractor pays a one-time fee of about USD 299 for it when moving into that stage. Apply through iince - we review every application and, when you're a good fit, we introduce you directly to the client.