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Customer Support Agent (Live Chat & Email) - Remote, EU
Full-time remote customer support for an established B2B IT and customer-services provider (Cyprus-based, EU hours). Resolve customer issues via live chat and email on a 4-on/4-off schedule with day or night shifts. English, 2+ years' support experience.
100% remote. Open to applicants based in Bulgaria, Cyprus, Estonia, Hungary, Lithuania, Latvia, Poland, Romania, Serbia, Slovakia, Ukraine.
- Role
- Customer support agents
- Location
- Remote · EU & Eastern Europe (Cyprus hours)
- Engagement
- Full-time
- Languages
- English
- Budget
- USD 43,000–56,000 per year
- Applicants based in
- Bulgaria, Cyprus, Estonia, Hungary, Lithuania, Latvia, Poland, Romania, Serbia, Slovakia, Ukraine
- Open until
- December 31, 2026
The brief
An established B2B IT and customer-services provider (founded 2018, based in Cyprus) is hiring a remote Customer Support Agent to handle customer communications in English via live chat and email. You will resolve customer issues, stay current on product terms, offers and functions, and escalate advanced queries to the right department.
What you'll do
- Communicate with customers through live chat and email
- Keep a prompt, empathetic and professional attitude
- Acknowledge, investigate and resolve issues and queries
- Stay up to date on products, terms and offers
- Carry out first-step investigations and escalate advanced queries
What we're looking for
- 2+ years of experience in online customer support (required)
- Excellent written and verbal English
- Strong communication and collaboration skills
- Solid computer literacy and fast, accurate typing
- Able to perform well in a multitasking environment
How it works
This is an ongoing, full-time role on a 4-days-on / 4-days-off schedule, with a choice of a day shift (10:00-22:00) or night shift (22:00-10:00) in Cyprus time. Pay is a gross monthly salary plus performance-based monthly bonuses. Open to residents of the EU and Eastern Europe. Apply through iince - we review every application and, when you're a good fit, we introduce you directly to the client.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
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