Customer Support Advocate — Phone, Chat & Email (On-site, Metro Manila)

iince is hiring on behalf of an established, purpose-driven customer-experience company based in Metro Manila, Philippines. This is a full-time, on-site Customer Advocate role supporting a client account across phone, chat and email. It is a great entry point into professional customer support. What you'll do - Respond to customer inquiries and resolve complaints about the client's products and services - Support customers across phone, live chat and email in a timely, professional manner - Collaborate with internal teams and the client to close out cases - Follow standard operating procedures and document each interaction - Replicate reported issues/bugs where needed and escalate when appropriate What we're looking for - At least a high-school graduate, of legal working age - Entry level up to one year of customer service experience (any industry, any channel) - Strong reading comprehension plus clear verbal and written English - Good phone-handling skills and a customer-first attitude - Basic familiarity with cloud apps (Google Drive/Sheets/Docs) and MS Office - Adaptable and comfortable learning new processes How it works This is an on-site, full-time position in Metro Manila, Philippines. Apply through iince — we review every application and, when you're a strong fit, we introduce you directly to the hiring company.