Customer Success Support Representative — Remote SaaS Support (UK)

A UK SaaS company is hiring a Customer Success Support Representative to help its customers get the most out of the product through responsive support, proactive solutions and a smooth experience. You'll build relationships, troubleshoot issues, and act as the link between customers, the Customer Success team, technical teams and Product. Success is measured by customer satisfaction, first-response and resolution times, and product adoption. What you'll do: - Respond promptly to customer inquiries with effective solutions - Troubleshoot issues and ensure timely resolution - Identify and escalate complex problems to senior or technical teams - Educate customers on product features and best practices - Gather customer feedback and share it with Product Development - Keep detailed records of interactions What we're looking for: - Genuine passion for customer success and the ability to simplify complex topics - Empathy, patience and a habit of continuous learning - Strong documentation and knowledge-sharing - Comfort working across customer-facing and technical teams How it works: - Ongoing full-time remote role (UK hours). This is a tier-1/associate customer-success-support seat, not a management position. - Apply through iince. We review every application and, when you're a fit, introduce you directly to the client.