Open
Customer Service & Transactions Support — Email, Live Chat & SAP (Remote)
Ongoing remote support role handling email and live-chat complaints and processing routine customer transactions. Strong written English and careful attention to detail required. $15-25/hour.
100% remote. Open to applicants based in United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, Netherlands, Spain, Portugal, Poland, Romania, Ukraine, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates.
- Role
- Customer support agents
- Location
- Remote · worldwide
- Engagement
- Per project
- Languages
- English
- Budget
- $15-25 per hour · ongoing, hourly
- Applicants based in
- United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, Netherlands, Spain, Portugal, Poland, Romania, Ukraine, Philippines, India, Pakistan, South Africa, Mexico, Colombia, Argentina, Brazil, Egypt, Morocco, Türkiye, United Arab Emirates
The brief
iince is working with a business that needs a dependable front-line support team-player to keep day-to-day operations running smoothly. This is an ongoing, remote, hourly engagement combining customer support and transaction processing.
What you'll do
- Handle customer complaints over email and live chat with clear, empathetic communication
- Process routine customer transactions accurately, double-checking every entry
- Log each interaction and flag recurring issues
- Collaborate with in-house staff to refine internal processes
- Turn frustrated users into satisfied repeat customers
What we're looking for
- Strong written English
- Fast, accurate typing
- Organized, able to multitask
- Solid attention to detail (every entry double-checked)
- Empathetic complaint-resolution skills
- Able to work independently with minimal hand-holding
- Experience with SAP is a plus
How it works
Ongoing hourly engagement at $15-25/hour, fully remote. Apply through iince — we review every application and, when you're a strong fit, introduce you directly to the client.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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