Open
Bilingual Customer Support Specialist (English/Spanish) - SaaS/CRM, Remote (LATAM)
Frontline customer support for a remote-first SaaS/CRM company serving the home-services trade. Help customers by phone, live chat and email in English and Spanish, and keep every case tracked in the CRM.
100% remote. Open to applicants based in Mexico, Colombia, Argentina, Chile, Peru, Uruguay, Ecuador, Costa Rica, Guatemala, Dominican Republic, Panama, Bolivia, Paraguay.
- Role
- Customer support agents
- Location
- Remote - Latin America
- Engagement
- Per project
- Languages
- English, Spanish
- Budget
- Rate by experience (contract)
- Applicants based in
- Mexico, Colombia, Argentina, Chile, Peru, Uruguay, Ecuador, Costa Rica, Guatemala, Dominican Republic, Panama, Bolivia, Paraguay
The brief
A remote-first SaaS company that builds CRM software for the home-services trade is looking for a bilingual (English/Spanish) Customer Support Specialist on a contract basis. You'll be the first point of contact for customers, resolving issues quickly and keeping their experience smooth across phone, live chat and email.
What you'll do
- Answer and resolve customer questions primarily by live phone and chat, plus email, in both English and Spanish
- Troubleshoot problems and find practical solutions
- Log and update every ticket and interaction in the CRM
- Keep building product knowledge as new features ship
- Work with sales, customer success, onboarding and product teams across the customer journey
What we're looking for
- 1-3 years of bilingual (English/Spanish) customer support experience
- Strong, clear communication and creative problem-solving
- Experience handling a high daily volume of customers by phone, email and chat
- Comfortable in a fast-paced startup environment (a plus)
- Experience with Intercom (a plus)
- Patient, confident and genuinely motivated to help people
How it works
Apply through iince. We review every application and, when you're a good fit, we introduce you directly to the company. This is an ongoing remote contract role for candidates based in Latin America.
How applying works
- Your profile and the short skill tests for this role, about twenty minutes the first time.
- With an account, your details and passed tests are reused; only missing tests are taken.
- We review every application personally and introduce the best fits to the client by email.
Hiring for a role like this? Post your opening and iince will shortlist pre-vetted remote freelancers for it — posting is free.
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